Customer Satisfaction:Malaysian Legal Profession Perspective

This book explores the satisfaction level among the customers of the legal profession in Malaysia in respect of the services provided by the legal profession and taking into account the issue of whether the lawyers respect the laws regarding collection of fees payable by the customers for the services provided and more importantly the practice of business ethics. Customer satisfaction begins with the first contact a customer has with the company or business of any nature, be it product base or service oriented. The ones with good customer service are the ones that are quick to response to the needs and satisfy the customers with helpful service to the customers’ benefit. A positive rapport with the customers will let them know that they are respected and appreciated. Customer’s satisfaction in professional services has a direct effect on the service provider’s communication style in handling their customers.